Refund policy

At Marble Gold Jewelry, we take pride in the craftsmanship and quality of every piece we create. Please review our returns and exchanges policy before placing your order.

Do We Accept Returns?

Because our items are made-to-order, customized, or crafted from precious metals, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Exceptions (If Applicable)

We will replace or repair items that arrive:

• Damaged

• Defective

• Incorrect

To request assistance for a damaged or incorrect item, please contact us within 48 hours of delivery.

How to Request a Replacement

Email us at support@marblegoldjewelry.com with:

1. Your order number

2. Photos of the item

3. A description of the issue

Our team will respond within 1–2 business days.

Processing Times

If your item is approved for repair or replacement:

• Processing typically takes 7–14 business days

• Shipping times may vary based on destination

Shipping Costs

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.